Frequently Asked Questions
We developed these Frequently Asked Questions to help our users with any questions they might have with their accounts or navigating our website.
If you have any suggestions for content on this page, or you have a question that is not covered in these pages, please email us at support@dakotastatebank.com.
Banking FAQ
Check Image FAQ
Internet Banking FAQ
Security FAQ
Banking FAQ
Q: Are Dakota State Bank deposit accounts FDIC insured?
A: Yes! Each depositor at Dakota State Bank is insured by the FDIC up to $250,000. Coverage is based on account ownership.
Q: How do I set up Direct Deposit of my payroll check?
A: After your Dakota State Bank checking account has been opened, you will receive Dakota State Bank's routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company. Your direct deposit will usually begin within thirty days.
Q: How do I set up Direct Deposit of my Social Security check?
A: After your Dakota State Bank checking account has been opened, you will receive Dakota State Bank's routing and transit number and your account number. Contact your Social Security office with this information and they will set up your direct deposit.
Q: Can I get information about my account by phone?
A: Yes! Account information is available from our staff during business hours at either of our offices.
Q: Can businesses have accounts at Dakota State Bank?
A: Yes! Dakota State Bank does offer accounts for businesses. Contact us for details.
Q: Is interest paid on Dakota State Bank checking accounts?
A: Yes! Check out our Products page for details concerning interest bearing checking accounts.
Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A: We only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). If you have any questions, please contact us.
Q: Can I do all of my banking with Dakota State Bank?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed from the comfort of home. Contact us with questions about your banking needs.
Q: How frequently is my Dakota State Bank information updated?
A: Dakota State Bank updates all customer information daily during business hours. Whether you access our internet banking site or visit our bank, your account information is updated to reflect all account activity.
Q: Are wire transfers possible to and from my Dakota State Bank checking account?
A: Yes! Funds can be transferred to and from Dakota State Bank accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, ACH (Automated Clearing House) transactions or applicable ATMs. Dakota State Bank also offers a bank-by-mail service which allows you to mail non-recurring deposits to either of our bank locations.
Check Image FAQ
Q: What are image statements?
A: Image statements include “pictures” of the front of your cancelled checks. Statements are printed with 12 images per page.
Q: Are image statements acceptable proof of payment?
A: Yes. The IRS considers it acceptable proof of payment as long as the statement shows the check number, the amount of the check, and the payee name. Your image statement will include all of this information.
Q: Does this mean I will no longer receive my checks back?
A: You will no longer receive your original checks. However, you will receive copies of your checks in an easier to manage format. The copies will be in check number order making it easier to reconcile your account.
Q: Will the image statement show the back of the check as well?
A: We are not including the back of the checks in your image statement. If you need a copy, you may request them at any time.
Q: What if I lose my check image statement?
A: We will keep archives of your image statements per our Retention Policy available for retrieval.
Q: Will there be a cost for this new service?
A: No, we are not charging any fees for this service.
Q: Will I need to get new checks because of image statements?
A: No. Most checks will provide a quality image. If you do experience problems as a result of your checks we will work with you to resolve the problem as inexpensively as possible.
Internet Banking FAQ
Q: How do I access the internet banking home page?
A: After your Dakota State Bank checking account has been opened, contact Dakota State Bank to request internet banking. When using internet banking for the first time, you must go through the security update process to set up security questions and to change your PIN.
Q: How frequently is my Dakota State Bank information updated?
A: Dakota State Bank updates all customer information daily during business hours.
Q: Can I look at all of my transactions at any time?
A: Yes, with internet banking you have access to your account information 24 hours a day, 7 days a week!
Q: After I have signed up for internet banking, how long does it take for my User ID and PIN to arrive in the mail?
A: Once you have enrolled for internet banking, your User ID and PIN will arrive in the mail within 3-7 business days.
Q: What types of transactions can I do thru online banking?
A: Internet banking allows you to get balance information and transaction history for all of your Dakota State Bank accounts. You may also transfer funds between your checking and savings accounts.
Security FAQ
Q: I'm still hesitant about banking online. Can other people see my account information?
A: Your account information is just as secure as it is at your physical brick and mortar bank. We've taken every step possible to be sure our system meets the latest security standards, including using the latest security encryption methods and software.
Q: I keep hearing a lot about encryption? What exactly is it, and why does it make everything more secure?
A: Encryption is basically a way to rewrite something in a code which can then be decoded later with the right key. The encryption we use employs a mathematical process for the key which is made up of a certain number of bits (hence, 128-bit encryption). The higher the number of bits, the better the encryption. While using our internet banking system, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key, then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your internet banking session is started) and processes it.
|
